Shipping & Delivery Policy

At Pure Patina, every piece is carefully inspected and securely packed before leaving our workshop. We currently deliver within the United Kingdom.

Complimentary UK Delivery

Complimentary UK delivery is included with orders placed through our website. There is no standard delivery charge added at checkout.

Available Now

Available Now pieces are finished individual pieces and are normally dispatched the same or next working day after your order is confirmed.

The piece shown in the product photographs is the individual finished piece you will receive.

Made to Order

Made to Order pieces are individually produced and hand-finished after your order is placed.

These pieces are normally produced and dispatched within 5–7 working days, unless otherwise stated on the relevant product page.

If an unexpected delay affects your order, we will contact you.

Bespoke & Personalised Pieces

For bespoke, commissioned or personalised work, the production timescale will be agreed with you before production begins.

Where artwork approval is required, production will begin after the final design has been approved.

Dispatch

Every order is inspected before being securely packaged for dispatch. Our artwork is carefully packed in protective packaging appropriate to the individual piece.

Once your order has been dispatched, you will receive a dispatch confirmation email. Where available, tracking information will also be provided.

Delivery Times

Following dispatch, delivery is normally expected within 3–5 working days.

Delivery times are estimates rather than guarantees and may occasionally be affected by circumstances outside our reasonable control.

Delivery Areas

We currently deliver within the United Kingdom.

Delivery to some remote locations, including certain islands and remote areas, may take longer. If we are unable to deliver an order to your address using our normal service, we will contact you before dispatch.

International Orders

We do not currently offer international delivery through our website.

If you are outside the UK and are interested in a Pure Patina piece, please contact us before placing an order so that we can advise whether delivery may be possible.

Damaged Deliveries

Every piece is packaged with great care. If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide your order number and photographs of the product and packaging where these will help us understand the problem. Please retain the product and its packaging while we investigate.

Your statutory rights are not affected.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier and work with you to resolve the issue.

Incorrect Delivery Details

Please check that your delivery address is correct before placing your order.

If an order is returned to us because the delivery details supplied were incorrect or delivery could not be completed after reasonable attempts, we will contact you to arrange the next steps. Additional carriage costs may apply where a further delivery is required for reasons outside our control.

Collection

We do not currently offer customer collection from our workshop.

Questions

If you have a question about delivery before placing your order, please contact us at contact@purepatina.co.uk